Marketplace seller shipping requirements:

• Sellers must ship items within 48 business hours of order receipt and include valid tracking information.
• Sellers must have U.S.-based warehouses for order fulfillment and may use any of the following carriers for outbound parcel shipments:
  UPS, FedEx, USPS, DHL, Lone Star Overnight, Lasership, OnTrac.
• Sellers may ship freight items with prior approval by joining our LTL program. Please talk to your Macy’s point of contact for more information.
• Sellers must process all returns within two business days of receipt of returned merchandise.
• Sellers must use UPS for returns and have a U.S.-based warehouse for all return processing. Macy’s will provide the UPS account unless requested otherwise.
• Macy’s requires most Marketplace items to be shipped in new, non-branded (“brown box”) cardboard packaging. Polymailers may be used for small items.
• Sellers may not use packaging that features another marketplace’s branding (e.g., fulfilled-by-Amazon packaging).
• Sellers cannot include promotional material inside Marketplace-item shipments.
• Macy’s reserves the right to institute additional standards and requirements in the future.

Customers will be able to return items via UPS or in person at Macy’s stores. Sellers are required to use UPS for returns by using their Macy’s UPS account or by providing a valid UPS.

All customer service questions related to Marketplace items will be passed directly to and handled by sellers. Customer service cases will be escalated to Macy’s team members in the event that seller customer service SLA terms are not met or the customer is dissatisfied with the resolution. Macy’s will also support manual fraud checks for select customer issues (e.g., returns abuse, no receipt).

Macy’s is working with a select curated group of sellers and brands in order to bring the best possible assortment to Macy’s customers.

Seller participation in Macy’s powerful Star Rewards loyalty program, which allows customers to earn and use loyalty points on Marketplace purchases (with some exclusions).

Sellers will be encouraged to participate in flagship category-specific Macy’s events, sales, and promotions.

Sellers are required to integrate with selected feed aggregators such as Rithum, Cymbio, Acenda, Channel Engine, Feedonomics, and GoFlow.
Alternatively, sellers can integrate directly through the Mirakl platform using a Direct API or Shopify Connector.

Sellers will receive access to training materials and live support from the Macy’s team to ensure a seamless setup and onboarding experience.

Item listing text and images aligned with Marketplace style guidelines (which will be shared during onboarding) will be required for all item listings.

After the initial onboarding phase, it will take 5-6 days at minimum for uploaded items to go live on macys.com.

Macy’s and Bloomingdale’s have separate assortment strategies, and will be working independently with sellers.

Marketplace selling guidelines include, but are not limited to:

• Sellers can only list items that fall within contractually agreed-upon categories.
• Sellers must price items competitively.
• Sellers may only sell items that are not currently sold through Macy’s 1P.
• Sellers’ products are required to have GS1 certified UPCs.
• Sellers are discouraged from selling items that are shipped in multiple boxes. Items over 150 lbs. and/or require scheduled deliveries must be approved and adhere to special guidelines.

For a full list of exclusions, sellers should refer to their contract.

Marketplace item listings will appear identical to 1P item listings, with the exception of an additional badge that says “Shipped and sold by [X seller]”.

Items will be included under relevant site taxonomy (e.g., Home > Kitchen > Bakeware). If a seller opts into a promotional event, relevant items will also be discoverable through that event/promotion.

Sellers can opt into participation in select category-specific Macy’s events and promotions.

Sellers will have access to informative data, including:

• Customer data: sellers will have access only to the customer data required to fulfill orders and may use that data only to fill and provide customer service on those specific orders. Sellers may not retain or use that data for any other purpose.
• Sales data: sellers will have access to sales- and financial-performance data on a periodic basis.
• Operational performance data: sellers will have access to performance metrics (e.g., fulfillment performance, returns) on a periodic basis.

• Our vision is to be the beacon of diversity, equity & inclusion for our customers, colleagues and communities. Our mission is to embed diversity, equity & inclusion into how we think, act and operate. We ask vendors to provide a certificate from a national, state, or local organization, such as WBENC, NMSDC, or sign our Macy’s Affidavit.
• Our sustainability program is anchored on two primary commitments: caring for the people making our products and managing our environmental impact. We curate and create sustainable products and services so people and planet can thrive together. We ask vendors to provide certificates to substantiate their claims which can include B Corp, Organic, Recycled, OKEO-TEX, BCI/Better Cotton and many more.

• A valid W-9 form is required.
• W-9 File must be named: “LegalCoroporateName_W9”.
• W-9 must be the Oct 2018 version (W-9 link: IRS W-9).
• W-9 must be hand-signed or DocuSigned (W-9s cannot be signed via a PDF editing tool).
• The first line of the W-9 must match what is in the IRS database and connected to the company Tax ID; this must also match the “Company Name” field when completing your Mirakl Account.
• United States Tax ID
• US bank account that accepts USD
• Domestic Warehouse
• US Business Address
• US Business Phone Number

• In order to comply with the Inform Act (2020), a valid Customer Service address and phone number is required to be entered in Mirakl.
• To comply with the Inform Act, the customer must be able to send mail to the listed address or call the phone number and receive a response during business hours.
• Complete the phone number field (even though Mirakl doesn’t show it as mandatory). Phone number must be 10 digits with no other characters, e.g., 3334445555.

• If you have done business in the past with either Macy’s or Bloomingdale’s, please provide the team with your DUNS#. If you are unaware of your DUNS#, please inform your onboarding representative that you have done business with Macy’s/Bloomindale’s, even if you only created an account.

• Following the creating of your Mirakl Account, all sellers will be invited to create a JPM Concourse Account.
• Sellers must create a JPM Account before their Seller Account in Mirakl can become active.
• We kindly request all sellers enable autopay for their JPM Concourse Account; this allows for ease of timely payments and accounting.
• Sellers are paid on a weekly basis into their JPMorgan Escrow Account.